BOOKING FEE – We require a ‘non-refundable‘ booking fee totalling 50% of the Caravan Hire Fee to book your caravan & to confirm the Caravan hire.

In the event of cancellation we reserve the right to withhold up to the entire booking fee if we are not able to re-hire the caravan. See Cancellation of Booking below.

FINAL PAYMENT – The remaining fee (50%) including any delivery charges /insurance excesses, any added extras plus your security deposit (refundable) will be due to be paid 3 weeks prior to the hire commencement date.

REFUNDABLE SECURITY DEPOSIT– A £200.00 Refundable Security Deposit for delivered caravans & of up to £500.00 for self-towed caravans will require paying 3 weeks prior to your hire. The exact amount required for the self-tow Security Deposit will be quoted at booking stage & will vary depending on the length of hire, distances to be travelled & the age of the hirer.

All Security Deposits charged are refundable within 7 days of the completion of hire, should the caravan be returned/collected on time & in good order eg. clean interior & exterior, undamaged & with no items missing. The toilet cassette & surround must be clean and empty (we will make a charge of up to £90.00 should the toilet not be returned clean and emptied).

We reserve the right to deduct from the £200.00 Security Deposit or the £500.00 Self-Tow Security Deposit for any repair work, cleaning or missing items. You will receive an Invoice stating any deductions made.

In cases where it is deemed that the hirer has caused wilful negligent damage to the caravan, equipment or fixtures, Norfolk Caravan Hire reserve the right to pursue the hirer for the full repair/ replacement costs.

PERIOD OF HIRE – Usually collections/deliveries are made before 2.00pm on the first day of hire and are to be returned/collected by 2.00pm on the final day of hire, (Unless otherwise authorised in writing).

A minimum charge of one weeks hire fees @ full rate are applicable in July, August, Bank holiday weeks and during the main two weeks at Christmas.

All delivery times will be stated on your order confirmation and discussed again prior to delivery/collection.

It is essential that the vehicle is returned/collected on time for the next hirer.

In the event of the caravan being returned late we reserve the right to withhold the Security Deposit of £200.00 and up to one week hire charge.

Should the hirer fail to arrive at the agreed time of collection we reserve the right to cancel the hire & re-hire the Caravan to another party and accept no liability in respect of loss or inconvenience the hirer.

CANCELLATION OF BOOKING – If you require to cancel your hire then we will try to re-let the caravan to another customer. If we can do so, then you will get a full refund of monies paid less an administration charge, currently £50.00

If we are unable to do so, you the hirer will be liable to pay the administration charge plus costs on a scale proportionate to the length of time before the hire commences, as set out below:-

Exceeding 21 days from hire date – Loss of Booking Fee (50% of Caravan Hire Fee)

Less than 21 days from hire date   – Loss of Hire Charges

You would get a refund for any delivery/collection charges paid or any insurance surcharges, security deposit or extras added if we have not incurred any costs in these respects.

Customers are therefore advised to obtain their own holiday cancellation insurance to safeguard against such losses.

We may be able to offer a credit note (valid for 12 months) to offset against a future hire, depending on the circumstances.

During 2021, caravan hires cancelled due to Covid19 restrictions would automatically qualify for a credit note.

CANCELLATION BY NORFOLK CARAVAN HIRE – We will cancel the hire if at the time of collection the hirer is unable to produce his current driving license (max 8 penalty points) and car insurance certificate or fails to bring a spare vehicle registration plate(can be ordered from us, 72 hours notice required at a cost of £20.00) or the hirer’s car is not roadworthy.

The vehicle tow-bar must also be fitted with a suitable tow hitch and ball (AL-KO style tow balls can be purchased on collection at a cost of £45.00) and be fitted with standard 7 or 13 pin trailer electrics.

In the above circumstances & a resulting cancellation, all monies paid by the hirer will be forfeited to Norfolk Caravan Hire.

If due to exceptional circumstances your caravan is un-available we reserve the right to substitute the caravan or provide a full refund of the hire fees.

FOREIGN TRAVEL – Caravans are hired for use in mainland Great Britain only & are not permitted to be taken abroad.

INSURANCE – All of our caravans have Full Comprehensive Insurance (however, a surcharge of £40.00 per hire for self-tow hires is applicable during 2021) and a hirer’s maximum liability for accidental damage is £1,000.00 (our insurance excess).

Please note, this insurance only covers the caravan and equipment that belongs with the caravan and does not include your own personal effects. We advise that you take out your own travel insurance to cover these.

A hirer agrees to notify their own insurance company that they intend to use their car for towing a caravan so that their policy can be extended to include third party cover on the caravan. It is also advised that any breakdown cover a hirer may have on their vehicle be extended to include recovery/relay of a caravan.

Our insurance policy protects us and the hirer against legal claims from any other person or death or personal injury or damage to property caused by the caravan whilst on the road, as long as the caravan is used within the terms and conditions of our insurance company.

In the event of a breach by the hirer of any of the terms and conditions of this agreement and that of our insurance policy a hirer agrees to compensate the insurers for any payment they make to a third party and/or any third party.

Please note: At all times when the Caravan is parked the hitchlock and/or a wheel clamp must be fitted.

FOREIGN TRAVEL – Caravans are hired for use in mainland Great Britain only & are not permitted to be taken abroad.

THE CUSTOMER – The customer must be over the age of 25 and if towing must be under the age of 75 years (ages 75-79 years may be possible, subject to certain conditions & excesses) & have held a valid full driving license for a minimum of 5 years & with a maximum of 8 penalty points accrued to their license in the previous 5 years.

The customer must not have had any serious driving convictions (full list of codes available on application) or have been disqualified from driving during the preceding 5 years, or have had more than one case of Accident or Theft in the previous 3 years.

The customer must be the person in whose name the towing vehicle is registered, unless previously agreed.

The customer must ensure that the towing vehicle is suitable to tow the desired caravan by checking the towing vehicles maximum towing weight. Advice available, please ask.

The Customer will not lend, hire or permit others to tow the caravan, or to carry bicycles, allow un-authorised pets or SMOKE within the caravan.

IDENTITY – For Self-Tow hires.

Upon collection of the caravan we will need a copy of the hirers (all drivers) driving license, a utility bill or bank/credit card statement dated within the past three months showing the hirers full address(mobile phone bills are not accepted) a copy of your car insurance certificate and if relevant the cars current MOT certificate.

The hirers photographic ID will also be taken/copied for our records.

The completion by all proposed drivers of the Norfolk Caravan Hire ‘Acceptance Form’ will also be required for all self-tow hires.

DAMAGE / ACCIDENT/ REPAIRS – Details of any accident or damage to the caravan must be notified to Norfolk Caravan Hire within office hours (Mon – Sun – 10.00am – 4.30pm) Tel: 01603 513233 or via the mobile number given at point of hire.

The hirer must obtain the prior consent of Norfolk Caravan Hire before giving any instruction for the repair of the caravan.

All receipts for repairs must be retained and defective parts must be made available for inspection

LIABILITY – Norfolk Caravan Hire shall bear no liability in respect of negligence or damage by the company to the customer’s property in respect of which the customer shall claim against their insurers.

In cases where a customer is hiring during their business, we also do not accept liability for losses of profits, business, contracts, goodwill, expenses or other similar losses resulting from our negligence.

The extent of our liability shall be limited to the price agreed to be paid by the customer for the right to use our caravan for the period agreed.

BREACHES OF TERMS AND CONDITIONS – If you commit a breach of these terms and conditions we reserve the right to terminate your booking and if you are already hiring the caravan, we may require you to vacate it immediately.

A Breach of these T and C’s may include, failure to comply with our instruction or health and safety advice, or circumstances where your behaviour, or that of your guests or pets, is likely to have a serious negative effect upon our caravan or people or property in the vicinity.

No refund will be given for any fees paid.

PETS – NCH welcome your pets & we do not charge extra, however we may levy a charge of £15.00 per pet, per hire to cover the additional cleaning if required, taken from your Security Deposit.

Pets must be declared at booking stage and only pets that we confirm are acceptable may be taken into our caravans.

Pets must never be left alone within our caravans.

Any damage caused by your animals will be charged to you.