Customer Experience

Now we are into our ninth season and over 1000 hires later, it is time to reflect on how far we have come since our humble beginnings back in 2009 and our two caravans available for hire.
We now have a solid and growing customer base, many of whom have been with us each season since the start, a growing fleet, now standing at 22 caravans, and most importantly a long standing reputation for delivering a quality rental experience, be it to a customer requiring a weekend hire of a caravan to ‘try before they buy’,or to an organisation looking for a 20 caravan package to support an annual event, we will always offer the same level of service.
Here are some words from some of our friends:

Hi Julian, thanks so much for everything this past week! I can’t quite believe we are nearly half way through. Can we book all of your vans for the next two years events?!?!

Lisa Mead – Newday (15 x Caravans) – Newday 2016, August 2016

Hi Julian, thanks for the cheque that i received today – we loved the caravan once again. Please could we book one for next year, Sunday to Sunday and awning again if possible. Many thanks, Esther

Esther Weysom (Elddis Odyssey 482) – Newday 2016, August 2016

Julian, thank you, it has been a pleasure to rent a van from you. I wish you every future success. Best wishes, David Maclean

David Maclean (Elddis Knightsbridge) – Self-tow, August 2016

Hi folks, Thanks again for the lovely caravan – my home from home here! Best to you all, Sharon

Sharon Reuben (Avondale Dart 545) – Latitude, July 2016

Dear Julian, We would like to thank you on behalf of us all at the Royal Norfolk Agricultural Association for your help and support in delivering the Royal Norfolk Show 2016. Thank you again for the use of your caravans. Same again next year? Kind regards, Juliette

Juliette Tompkins – Livestock Co-ordinator (Avondale Dart 545 & Landranger) – Royal Norfolk Show, June 2016

Dear Julian, Many thanks for returning our deposit for our recent holiday at Kelling Heath. We enjoyed staying in the caravan and will no doubt be hiring one from you again. Kind regards Delphine

Delphine Murray (Swift Archway Barnwell) – Kelling Heath, April 2016

Very late here, but thank you. Great service from you guys. We were very impressed. The caravan was spot on & you are a very good company to deal with. Have left similar feedback on your google + page. Regards Melindi

Melindi Scott (Avondale Eagle) – Snetterton, September 2015

Thanks for the caravan hire. It made our stay in Brancaster very comfortable and worked a treat for us. I must say that the collection service was a great way to end the week, just pack up and let your team tow it away. We will definitely be in touch next time we need a caravan. Thanks again, Chris

Chris Gibbs (Avondale Eagle) – Brancaster, August 2015

Hi Julian, Thanks for the email and thanks again for the fabulous caravans! Brilliant service,as ever. We are quite happy to take all of your available stock for main event next year!

Lisa Mead (13 x Caravans) – Newday 2015, August 2015

Hi Julian, lovely to meet you. I had a look at the caravans today and they’re lovely!! They’re positioned perfectly too, thank you so much for all your help. Cheers Anne

Anne O’Connor (20 x Caravans) – Festival Republic – Latitude 2015, July 2015

Hi Julian, just to say thank you so much for the ‘set up lesson’ you gave my husband on Friday. We had a great weekend and really enjoyed staying in the Sprite. It’s definitely helped us in working out our priorities for when we purchase our own caravan. It didn’t put us off :) Thanks again & Best Regards, Helen

Helen Sheridan (Sprite Major 5) – Clippesby Hall, October 2014

Hi Julian, just want to say how much i enjoyed the caravan, Fleetwood Garland, it was dropped off on time and picked up on time as well. Much better than using the tent! I was not expecting much as it was an older one, but it was clean and in good condition. See you at Kelling Starcamp spring 2015.

Fay Saunders (Fleetwood Garland) – Kelling Heath, October 2014

Hi Julian, many thanks for your fabulous service, as always, this year. Definitely require the same again next year, awnings too. Thanks to you and your team we had no complaints or anything other than happy caravaners, yay!!!

Lisa Mead (7 x Caravans) – Newday 2014, August 2014

Hi Julian, thank you for organising the caravan and bringing it up to Wells for me. Everything was perfect from start to finish and we loved  the caravan, it had everything we needed and more. We would like to book again for next year.

Tanya Walton (Avondale Dart 545/4) – Wells, July 2014

Hi Julian, I just wanted to say a massive thank you for today. The caravans are great!! I know our presenters will feel right at home for the next month. Thank you again.

Emily Ash – BBC Springwatch (4 x Caravans) RSPB Mindsmere, May/June 2014

Hi Julian, thank you very much for everything. The caravan was a brilliant experience and it was so luxurious, i didn’t want to leave it – thank you.

Nat Alberto (Coachman Amara 640/6) – Sandringham, May 2014

Good Morning Julian, just a quick email to say what a wonderful holiday we had when we hired one of your touring caravans. As you know, we were complete novices and the tuition and guidance which was shown to us when we collected the van on how to set up was invaluable. Without that, we wouldn’t have had a clue!

This holiday gave us an insight into the ‘touring caravan holiday’ culture without the initial outlay of purchasing a caravan. We have to say that after our experience, we have now commenced searching for our holiday home on wheels!

The caravan which we hired was modern, clean and well equipped and we would have no hesitation in recommending your services to our friends and family. Thank you so much again. Regards Karen & Steven.

Karen Carter (Avondale Dart 545/4) September 2013

Dear Sir, thank you for the prompt return of the deposit. I’d also like to thank you for your excellent customer service. You have been kind, helpful and efficient throughout and enabled my parents to have the holiday they no longer thought would be possible. I have recommended you to all my friends and look forward to using your services again. Best wishes, Jane.

Jane Grey (Elddis Odyssey 2 berth) September 2013

Dear Julian, we enjoyed our stay at Waxham Sands and the caravan was very comfortable. Regards, Carol.

Carol Bak (Crusader Aurora) September 2013

Julian, thank you again for a brilliant caravan. Will require again next year. Every blessing to you, your family and business. Peter

Peter Hunt (Sprite Major 5) – Walsingham, August 2013

Hi Julian, thanks very much. We had a great holiday in the UK. We will do it again sometime. Kind regards, Sybo

Familie van den Enk (Sprite Major 6) – Touring the UK, August 2013

Thanks so much! I’ve loved the caravan this week!! I’ll definitely be booking with you again. x

Kaz Cockburn (Archway Barnwell) August 2013

Dear Julian, thank you for everything and i shall contact you again next year. Kind regards, Cynthia

Cynthia Guiho (Archway Barnwell) – Walsingham, August 2013

Thank you for the use of a lovely of a lovely caravan again this year – always a comfortable stay :-)

Sharon Reuben (Coachman Amara 500/5) – Latitude, July 2013

 Hi Julian,
Thank you ever so much for your help with this year’s show, the feedback I had on the caravans was excellent so hopefully we will need to hire some more from you in the future.
Many thanks again. Sam

Samantha Joyce – Assistant to Show Manager, Royal Norfolk Show (Avondale Eagle & Dart 545) June 2012

We hired a 5 berth Caravan from yourselves for the period 29th July through to 11th August 2012 and had a very good holiday and thought that the service you provided was excellent.
Peter & Kathleen Hunt (Coachman Amara 500/5) Walsingham, August 2012

You’re an absolute shining star in this world of Festival chaos and shenanigans. Once again, many thanks for everything Julian and I will see you soon!
Olga Plocienniczak – Norfolk & Norwich Festival (3 x Caravans) May 2012

Dear Julian,
Again you have been so kind to loan us the caravan and again we have been able to pray & care for so many needy folk. With our thanks & blessings

Ray and his team – Minister of the Church (Odyssey2) June 2010/11/12

Hi Julian,
Thanks the caravan was great and we will be using you again and if you have any good deals at the weekend we will always be interested. Cheers, Dave.

David Campbell (Avondale Dart & Eagle) February & April 2012

Out of all the hirers we used for our event, Julian & Norfolk Caravan Hire were by far the most helpful & professional. Thank you guys!
Kes – 3D Active – Red Bull Event, Houghton Hall (6 x Caravans) August 2011

Hi Julian,
Great meeting you the other day, the caravans have been excellent.Thanks very much for your help.
As per our chat, could you give me a price for 5 caravans for next year?
Dates are below. Same location as this year. Rich

Rich Crosby – CCK Newday (8 x Caravans) Norfolk Showground August 2011 & 2012

Hi Julian,
Hope this finds you well! It’s coming up a year since we bought the caravan we hired from you and it has been brilliant! We have now sited it on a seasonal pitch on the south coast and are looking forward to spending the summer here. Emma

Emma Simkin (Sprite Major) July 2011

Hi Julian,
I know it’s been a few months but just wanted to thank you once again for your help with the game fair in April, we have been given it for the next 2 years so I thought I would let you know early that we would very much like to hire the caravans from you again next year.

Jon and Suzanne – Norfolk Showground (Aurora, Eagle & Odyssey2) April 2011 & 2012

‘Many thanks for your help with the Caravan for the Royal Norfolk Show again this year’.
Daniel Lake – Bartram Mowers, Norfolk Show June 2010,2011 & 2012

Hi Julian,
Just a quick – if somewhat belated – note to say a huge thanks for the spectacular rental servive you provided to us over our weekend.
The caravan made having our toddler with us at the gathering so much easier for all of us, and my wife loved every minute of it! Everything was perfect, so my sincerest thanks to you and Ronnie for providing such a wonderfully hassle-free service! Same again next year please, I can’t think of NOT having your caravan at the event now!!

Keith Nilson (Fleetwood Garland) July 2010

Again another slick service, caravan was excellent and very necessary in the weather conditions encountered this year!
Matt Starling (Garland & Dart 545/4) Latitude – July 2010 & 2011

Hi Julian,
Thanks for all your help, we had a really nice weekend, thank you, and the caravan was lovely. We’re thinking of going away the same kind of time next year too!

Julia Riches (Swift Classic Duette) August 2010